Privacy Notice

Nextassist is a Service and a Digital platform offered by Nextcare, to manage the Motor Insurance Claims activities as a Third Party Administrator (TPA). Nextassist enables the Insured member to interact with the Cars Service Providers (Towing, Experts, Spare parts, …) and the Insurance Companies as well as with assistance team in Nextcare

We, Nextcare (“Nextcare”, “we”, “us”, “our”)”, appreciate your interest in our services. Protecting your privacy is a top priority for us. This privacy notice explains how and what type of personal data will be collected and used, processed, transferred or stored (“Use”), why it is collected and used and with whom it will be shared.

Please read this notice carefully.

By accessing Nextcare ’s digital platforms (Website, Portals, Apps, Social media …) you accept this “Privacy Notice”. If you do not agree to this Privacy Notice, do not proceed to further web pages of Nextcare’s digital platforms. This Privacy Notice may be updated from time to time. We therefore ask you to review our Privacy Notice on regular basis. The last line of this Privacy Notice below indicates when the Privacy Notice was updated.

Who is Nextcare?

Nextcare means Nextcare Claims Management LLC and any affiliate, subsidiaries or any entity controlling, controlled by or under common control with Nextcare. Nextcare is an indirect subsidiary of Allianz Partners SAS, a Third Party Administrator (TPA) duly licensed to provide specialized integrated management and technology solutions in the field of insurance management and administration.

.

What is the purpose and the scope of this Statement?

Nextcare is committed to safeguarding the personal data received from users. Accordingly, Nextcare has developed this statement to describe how and what type of data will be collected and /or Used from users and the purpose for which Nextcare may Use such data. This Privacy Notice applies to the personal data collected and Used by Nextcare. Nextcare also outlines reasonable precautions which are taken to keep your data secure.

Who is the data controller?

A data controller is a natural, legal person, public authority, agency or other body which, alone or jointly with others who control and determine the purposes (the “why”) and essential elements of the means (the “how”) of the processing of personal data.

Who is the data Processor?

A Data Processor is a natural or legal person which processes personal data on behalf of a Data Controller.
Example: Nextcare (Data Processor) on behalf of Insurance Company (Data Controller).

What personal data will be collected?

When you visit Nextcare’s digital platforms, our web server automatically records details about your visit (for example, your IP address, the type of browser software used, Nextcare’s digital platforms pages that you actually visit including the date and the duration of your visit).
In addition, we will collect and Use various types of the personal data including but not limited to full name, gender, contact details (address, e-mail address, phone/fax number), age / date of birth, nationality, marital status, occupation, language, physical and psychological health conditions, medical reports, death certificates, medical claims history, details of physical and psychological health or medical conditions, credit/debit card and bank account details , current location (even when the app is in the background or not in use) and destination location ).

How will we obtain and use your personal data?

We receive your personal data from you directly or from any third party including but not limited to employer, policy holder, brokers, business partners, insurers, fraud prevention agencies, investigators, regulators, search information providers, intermediaries or delegated authorities.

How we use your personal data

We will use your personal data with your express consent unless applicable laws and regulations do not require us to obtain your express consent.

Nextcare will Use your personal data provided to us for a number of purposes including but not limited to the below:

· Search for the nearest car service providers based on the customer collected location

· Nextassist Business app tracks and shares the progress of car service providers even when the app is in background or not in use in order to enable the search for a nearby service provider

· Enable communications between users through Nextassist app and Nextassist Business app. For example, a car service provider may message or call a member to confirm a pickup location, a member may contact a car service provider in case of delay.

· For the purposes of technical administration and research & development of the Nextcare’s digital platforms for customer and user administration and marketing

· To inform you about our services and products

· To manage insurance claims

· To detect and prevent of fraud, money laundering and terrorist financing

· To meet any legal obligations (e.g., tax, accounting and administrative obligations)

We will Use your personal data with your express consent unless applicable laws and regulations do not require us to obtain your express consent. We are the sole owners of the personal data collected on those digital platforms. We only Use the information that you voluntarily give us via email or any other channels of communication.
We will not sell, rent or share this personal data with any third party other than as necessary to fulfil the Purpose.

For the purposes indicated above we will Use your personal data based on our legitimate interests and/or to comply with our legal obligations.

These legitimate interests and/or legal obligations include the following reasons for the processing of your personal data without your express consent:

1. For the performance of the purpose if the processing is necessary to perform the contract or if you request the processing in order to enter into any contract.

2. For the protection of your vital interests or the compliance with a legal obligation to which you are subject.

Who will have access to your personal data?

We will ensure that your personal data is processed in a manner that is compatible with the purposes indicated above. For the stated purposes, your personal data may be disclosed to the following parties who operate as third party data controllers:

· Regulators

· Insurance Companies

· Car service providers Third party providers of Sanction Screening solutions

· Google Analytics (refer to below related section for more details)

Finally, we may share your personal data to meet any legal obligation, including to the relevant ombudsman if you make a complaint about the product or service we have provided to you.

Where will my personal data be processed?

Your personal data may be processed inside Nextcare by the parties specified above, subject always to contractual restrictions regarding confidentiality and security in line with applicable local data protection laws and regulations. We will not disclose your personal data to third parties who are not authorized to process them.

kindly note that unless you expressly instruct us otherwise, you will be taken to have agreed to the processing mentioned above.

You should contact us in case you have any queries in respect of the above.

How long do we keep your personal data?

When acting as Data Controller, we will retain your personal data such as (your IP address, the type of browser software used, Nextcare Digital platforms pages that you actually visit including the date and the duration of your visit) for Ten 10 years from the receipt of your data or for any longer term required by the applicable Laws.

When acting as Data Processor, we will retain your personal data (such as claims, FNOL “First Notification of Loss” related information) as per our agreement with the Data Controller and terms required by the applicable Laws.

Google analytics may store the data collected for lesser period of time as changed from time to time.

We will not retain your personal data for longer than necessary and we will hold it only for the purposes for which it was obtained.

What are your rights in respect of your personal data?

Where permitted by applicable law or regulation, you have the right to:

· Access your personal data held about you and to learn the origin of the data, the purposes and ends of the processing, the details of the data controller(s), the data processor(s)and the parties to whom the data may be disclosed

· Withdraw your consent at any time where your personal data is processed with your consent

· Have us update or correct your personal data so that it is always accurate

· Have us delete your personal data from our records if it is no longer needed for the purposes indicated above but only after the retention period

· Request that your personal data will be restricted from processing in certain circumstances, for example where you have contested the accuracy of your personal data, for the period enabling us to verify its accuracy

· Obtain your personal data in an electronic format

· Express any concern you have about the use of your personal data

You may exercise these rights by adjusting your privacy preference settings where you have created an online account with us or contacting us as detailed in section 9 below providing your name, email address, account identification, and purposes of your request.

How can you contact us?

In case of inquiries and grievances related to your personal data, you can you can contact us by email or post as follows:

Nextcare Claims Management LLC

Data Protection Officer

EIFFEL 2 Building, 1st Floor Umm Al Sheif, Sheikh Zayed Road
Dubai
UAE
Email:  dataprivacy@nextcarehealth.com

How often do we update this privacy notice?

We regularly review this privacy notice. We will ensure the most recent version is available on our website  http://www.nextassistmea.com

This privacy notice was last updated on March 2022.

What security measures have we implemented to protect your information collected through the Nextcare digital platforms?

Nextcare has implemented reasonable technical and organizational security measures to protect your personal data collected by Nextcare via the Nextcare Digital platforms against unauthorized access, misuse, loss or destruction.

How do we treat electronic messages sent to and from Nextcare?

All electronic messages sent to and from Nextcare are protected by reasonable technical and organizational measures and may only be accessed in justified cases in line with applicable laws and regulations (e.g. court order, suspicion of criminal conduct, violation of regulatory obligations,) to specific persons in defined functions (e.g. Legal, Compliance, Risk). Every step of the process, as well as the search criteria used, are logged in an audit trail. All emails are disposed of after the applicable retention period has expired.

What should you consider when sending data over the Internet?

The Internet is generally not regarded as a secure environment, and information sent via the Internet (such as to or from the Nextcare Digital platforms or via electronic message) may be accessed by unauthorized third parties, potentially leading to disclosures, changes in content or technical failures. Even if both sender and receiver are located in the same country, information sent via the Internet may be transmitted across international borders and be forwarded to a country with a lower data protection level than exists in your country of residence.

Please note that we accept no responsibility or liability for the security of your information whilst in transit over the Internet to Nextcare. In order to protect your privacy, we would like to remind you that you may choose another means of communication with Nextcare, where you deem it appropriate.

Google Analytics

The Nextcare digital platforms use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the digital platforms analyze how users use the site. The information generated by the cookie about your use of the digital platforms will be transmitted to and stored by Google on servers in the United States.

In case IP-anonymization is activated on this digital platforms, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transferred to a Google server in the USA and truncated there. The IP-anonymization is active on these digital platforms. Google will use this information on behalf of the operator of the digital platforms for the purpose of evaluating your use of the digital platforms, compiling reports on digital platforms activity for digital platforms operators and providing them other services relating to digital platforms activity and internet usage. The IP-address, which your Browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of the digital platforms.

You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser: click here

Cookie Notice

We use cookies in order to provide you with a user-friendly, safe and effective digital platform. By default, the cookie settings on these digital platforms are set to “Allow all cookies”. If you continue, you consent to this. Please visit our Cookies information page (https://cookiepedia.co.uk/giving-consent-to-cookies) if you want to know more about our privacy and cookie policy and if you wish to learn how to disable cookies.